Plan A Visit
Welcome to Discovery Place Kids-Rockingham
All guests age 2 and over are required to wear masks, regardless of vaccination status.
Tickets must be purchased in advance.
Enhanced cleaning takes place throughout the day while the Museum is open and when closed to the public.
Wash your hands regularly.
We’ve reduced capacity and encourage social distancing.
As a benefit of your EBT or WIC card, you can visit any Discovery Place museum as for only $1 per person per visit. Just show your benefits card at the Ticket Help Desk to receive the discount for up to six family members. Welcome visits do not require advance reservation. Purchase your tickets on the day of your visit at the Museum for any timeslot except 9:30 a.m. which is reserved for Members-only. Welcome participants may also purchase discounted parking for $8 per vehicle.
Welcome program benefits are for NC and SC residents only and may not be used for school or group visits. Some special exhibitions will require an additional fee. ID is required.
Frequently Asked Questions
Where can I buy a ticket?
Tickets must be purchased in advance online for a specific hour-long arrival time. Members also must reserve their tickets in advance.
I reserved tickets in advance but now I need to reschedule. What should I do?
If you need to reschedule your visit, it must be done no later than 24 hours before your reservation. Due to capacity limitations, we cannot reschedule or offer refunds if you contact us after your reserved time.
Our Guest Sales team can assist you with rescheduling your visit. You can contact them weekdays at 704.372.6261 x300.
Members, if you cannot make your reserved time, please be respectful of others who may want to visit and call Guest Sales to cancel your reservation at 704.372.6261 x300.
What if I miss my timeslot? Arrive early? Arrive late?
Visitors must arrive on time. It is not possible to visit the Museum later than the designated hour-long arrival window selected at the time of purchase. Visitors may arrive any time during their entry window. Visitors arriving prior to their arrival window will not be permitted inside until their designated entry time. Those arriving after their designated window of time will not be admitted and are not entitled to a reimbursement. Missed timeslots can be rescheduled once without penalty. All requests to exchange timeslots will be handled over the phone by calling Guest Sales at 704.372.6261 x300, weekdays only.
Members have three opportunities to reschedule a timeslot. If Members arrive late to their entry window they can be admitted to the next available timeslot if there is availability. Otherwise, they must reschedule by contacting the Membership team at 704.372.6261 x354.
Do I have to leave the Museum by a certain time?
Once you are in the Museum you are welcome to stay until closing.
How do I show my ticket?
All visitors must enter the Museum through a single location as identified on your ticket. There, visitors must present their digital tickets for entry.
I received a confirmation email but not the second email with my tickets.
Please bring the confirmation email to Ticket Help when you arrive at the Museum.
I have purchased a ticket but now have (mild) symptoms. What should I do?
Should an individual start showing symptoms or learn of a potential COVID-19 exposure after purchasing tickets, they are required to contact Guest Sales at 704.372.6261 x300 for a refund.
How do I purchase Welcome tickets?
Visitors who wish to use their Welcome Program benefit should show their benefits card at the Museum's Ticket Help Desk to purchase their tickets. Welcome visits do not require advance reservation. Purchase tickets on the day of your visit for any timeslot except 9:30 a.m., which is reserved for Members only.
Will I be required to wear a mask?
Effective Friday Aug 6, 2021, all visitors age 2 and over are required to wear a mask regardless of vaccination status. This policy will be enforced throughout the Museum.
Can I bring a stroller?
Yes, strollers are permitted in all of the Museums. Please be aware that elevator access will be limited to one family/group at a time and so we ask for your patience when accessing the elevators with strollers.
Can I bring lunch, snacks, drinks?
Small snack items may be brought into the Museum and consumed in designated locations. Masks must be worn at all times when not eating or drinking.
Is there reduced capacity in the Museum? What about social distancing?
Yes. Our Museums will operate at reduced capacities to allow for proper social distancing. Inside our Museums, directional signage and pathways provide guidance for social distancing. Visitors are asked to follow these guidelines at all times.
Are all exhibits open?
Not all areas of the Museum will be available during a visit. Some areas will remain closed due to the difficulty they pose related to social distancing and/or cleaning. Other exhibits may be modified or temporarily offline at different times throughout the day to ensure proper sanitation and cleanliness.
What are your cleaning practices?
Several cleaning protocols have been put into place at our Museums to limit the spread of viruses. Intense sanitization of each Museum will take place daily and individual areas and exhibitions will be cleaned, on a rotating schedule, multiple times a day. Cleaning will be conducted both by Discovery Place team members and a third-party company. All cleaning products being used are approved by the Centers for Disease Control and Prevention to combat the spread of COVID-19. Additional deep cleaning will take place on days our Museums are closed to the public.
How are you providing accessibility accommodations?
Wheelchairs are available on a first come, first serve basis at all of our Museums. Visitors should request a wheelchair at Ticket Check In. Wheelchairs are sanitized after each use.
Discovery Place is a 501(c)(3) non-profit organization. Our admission fees cover only a portion of the cost to provide high-quality science education experiences to our community.