Plan A Visit

Open Today from 10:30 a.m. - 4:30 p.m.

Frequently Asked Questions

  • What is the difference between Online and At-The-Door prices? Why should I buy tickets online?

    At Discovery Place Kids-Huntersville, you can save $3 per Museum admission ticket per person by buying online. Purchase tickets here.

  • How do I purchase Welcome tickets?

    As a benefit of your EBT or WIC card, North and South Carolina residents can visit any Discovery Place Museum as part of our Welcome Program for only $2 per person, per visit for up to 6 guests. Welcome guests may purchase tickets in advance online or upon arrival.
    Click here to purchase Welcome tickets online.

  • Where can I buy a ticket?

    Tickets can be purchased online or at the door, but we recommend buying tickets online. Members also must reserve their tickets in advance. Click here to buy tickets.

  • I reserved tickets in advance but now I need to reschedule. What should I do?

    If you need to reschedule your visit, it must be done no later than 24 hours before your reservation. Due to capacity limitations, we cannot reschedule or offer refunds if you contact us after your reserved time.

    Our Guest Sales team can assist you with rescheduling your visit. You can contact them weekdays at 704.372.6261 x300.

    Members, if you cannot make your reserved time, please be respectful of others who may want to visit and call Guest Sales to cancel your reservation at 704.372.6261 x300.

  • What is the Member Hour?

    Discovery Place Kids-Huntersville Members have early access to the Museum one hour before opening to the public Tuesday-Sunday, 9:30 a.m. to 10:30 a.m. Not a Member? Join today!

  • Do I have to leave the Museum by a certain time?

    Once you are in the Museum you are welcome to stay until closing.

  • How do I show my ticket?

    All visitors must enter the Museum through a single location as identified on your ticket. There, visitors must present their digital tickets for entry.

  • I received a confirmation email but not the second email with my tickets.

    When tickets are purchased online, you will receive an e-ticket with a barcode. Please note: If you did not receive the e-ticket in your inbox, please check your spam/junk folder.

    Afterward, you can bring the confirmation email to the Ticket Help Desk when you arrive at the Museum.

  • I have purchased a ticket but now have (mild) symptoms. What should I do?

    Should an individual start showing symptoms or learn of a potential COVID-19 exposure after purchasing tickets, they are required to contact Guest Sales at 704.372.6261 x300 for a refund.

  • Can I bring a stroller?

    Yes, strollers are permitted in all of the Museums. Please be aware that elevator access will be limited to one family/group at a time and so we ask for your patience when accessing the elevators with strollers.

  • Are pets allowed in the Museum?

    For the safety of our guests and living residents, no outside animals are allowed in the Museum except service animals as defined by the Americans with Disabilities Act (ADA).

    Please note: emotional support animals are not ADA-recognized service animals and are not allowed in the Museum.

  • Can I bring lunch, snacks, drinks?

    Small snack items may be brought into the Museum and consumed in designated locations.

  • Why is the store closed?

    We are temporarily pressing pause on retail merchandise sales at Discovery Place Nature and Discovery Place Kids locations. While supply chain issues continue, we’re consolidating our retail to Discovery Place Science. We are also building an online store, and plan to have that launched this summer.

  • Will I be required to wear a mask?

    Masks are not required but encouraged for all Museum visitors.

  • How are you providing accessibility accommodations?

    Wheelchairs are available on a first come, first serve basis at all of our Museums. Visitors should request a wheelchair at Ticket Check In. Wheelchairs are sanitized after each use.

  • Can I use my ASTC Passport benefits at Discovery Place Kids-Huntersville?

    General admission to Discovery Place Science and Discovery Place Nature are included in the ASTC Passport Program with the admittance policy of: general admission for two adults and up to four children 18 or younger. Distance exclusions may apply. Discovery Place Kids locations are not included in the ASTC Passport Program. Proof of active membership at a participating museum and proof of residency required. Contact for more information.

  • Discovery Place Filming & Photography Policy

    Discovery Place reserves the right to use photos or videos taken of visitors while they are at the Museum or related events for publicity and promotional purposes. Every effort is made to make visitors aware they are being filmed, photographed and/or recorded. We are also sensitive to the wishes and rights of parents and caregivers who may not want their children to be filmed and/or photographed. Read the full policy here.

Discovery Place is a 501(c)(3) non-profit organization. Our admission fees cover only a portion of the cost to provide high-quality science education experiences to our community.

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